Shipping & Returns

Exchanges

Dear Customer,

At Elfarrow we have taken every effort to ensure accurate descriptions, size and colours on our website. Please keep in mind that our hand-dyed fabrics and textures may have some variation. We celebrate each piece and its uniqueness!

If you wish to exchange an item due to an error with the colour or size, please ship it back to us and we will gladly replace it with another colour or size. The replacement garment will be shipped free of charge.

If you wish to exchange an item due to a manufacturing defect, please ship it back to us and we will gladly replace it with one of the same colour and size. The replacement garment will be shipped free of charge and we will provide you with a fair discount coupon for the next item you purchase from Elfarrow.

☆Note - You must contact us within 30 days of your order date to qualify for an exchange.

Please keep your order number and packaging materials for exchanges. Please fill out the form below so that we can contact you with details on how to process your exchange.

Shipping

We can ship to virtually any address in Canada and the U.S

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

✧ Thank You ✧